Customer Service

We're here to help!

Boxercraft has customer service representatives that can answer any questions you may have or take your order over the phone.

Call us at 888-717-1985
Email us at customercare@boxercraft.com

Wholesale customer service: 800-914-7774
Wholesale website: https://wholesale.boxercraft.com/

Frequently Asked Questions

We've compiled answers and links to our most commonly asked questions below.

 

Size and Fit

View Size Chart

 

Shipping and Transit Information

We ship all orders via UPS from our warehouse in Georgia. Orders are shipped within one business day (Monday-Friday, excluding holidays) from when the order is placed. Standard delivery is ground service and is expected to take 2-5 business days.

Expedited orders must be placed before 3pm EST/12pm PST Monday-Friday to ship same-day. Orders placed after this cut-off time will not be shipped until the following day. Please be aware Express delivery is business days (Monday-Friday, excluding holidays).

SHIPPING & HANDLING RATES

Standard Ground Service 2nd Day Air Next Day Air
$8.95 / Free on orders over $125 $25.00 $35.00
 

Returns & Exchanges

Items that are unworn, unwashed and unaltered may be returned up to 30 days after the date of purchase for refund or exchange. 

There are 2 options for return shipping: Self Return or UPS.  Selecting UPS provides a prepaid return label at a flat rate of $8.95, which will be deducted from your refund.  The Self Return shipping option allows you to pay and select the carrier of your choice (this is not a prepaid label).

To make an exchange, make a note on your return that you are doing an exchange, then place an order for the exchange. You will not be charged the $8.95 return shipping fee if you note that you are doing an exchange.

Follow the steps below to print a return label.

Payment Methods

We accept all major credit cards, plus Paypal, Google Pay, and Apple Pay. 

Privacy Policy

Click here to read our privacy policy.