We're here to help!
Boxercraft has customer service representatives that can answer any questions you may have or take your order over the phone.
Frequently Asked Questions
We've compiled answers and links to our most commonly asked questions below.
Size and Fit
Shipping and Transit Information
We ship all orders via UPS from our warehouse in Georgia. Orders are shipped within one business day (Monday-Friday, excluding holidays) from when the order is placed. Standard delivery is ground service and is expected to take 2-5 business days.
Expedited orders must be placed before 3pm EST/12pm PST Monday-Friday to ship same-day. Orders placed after this cut-off time will not be shipped until the following day. Please be aware Express delivery is business days (Monday-Friday, excluding holidays).
SHIPPING & HANDLING RATES
|Standard Ground Service||2nd Day Air||Next Day Air|
|$8.95 / Free on orders over $125||$25.00||$35.00|
Returns & Exchanges
Items that are unworn, unwashed and unaltered may be returned up to 30 days after the date of purchase for refund or exchange.
There are 2 options for return shipping: Self Return or UPS. Selecting UPS provides a prepaid return label at a flat rate of $8.95, which will be deducted from your refund. The Self Return shipping option allows you to pay and select the carrier of your choice (this is not a prepaid label).
To make an exchange, make a note on your return that you are doing an exchange, then place an order for the exchange. You will not be charged the $8.95 return shipping fee if you note that you are doing an exchange.
Follow the steps below to print a return label.
Returning or exchanging a gift
If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchaser will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable gift certificate.
We accept all major credit cards, plus Paypal, Google Pay, and Apple Pay.